Terms And Conditions

CANCELLATION CHARGE: If less than 48 hours’ notice is given before cancelling your appointment, or if you fail to attend or are late for your appointment, you will still be charged the full amount for your appointment.

DATA PROTECTION: All data will be handled in accordance with the Data Protection Act, 1988. Medical records will be stored electronically and only accessed by authorised personnel. Disclosure of information may be made to appropriate health professionals, such as your GP, when communicating about your presenting condition. It is common practice to write to your GP and/or referring Specialist; if you do not want this to happen please inform your clinician.

CONSENT TO TREATMENT: All assessments and treatments will be performed by a qualified, registered and insured therapist who will practice within the defined scope of practice as per the relevant governing bodies in the United Kingdom. You must advise your therapist of any factor that may affect your treatment or diagnosis. Following examination, an explanation of the therapist’s opinion and proposed treatment will be provided. It is important that you fully understand the diagnosis, recommendations, procedures and treatment techniques that may be involved, as well as any likely effects. Your therapist should make every effort to ensure you do, but if you are in doubt, please ask for further information. With certain conditions, a degree of undress may be required and this will be explained at the time by the therapist. You are entitled to be accompanied during your treatment if you wish.

PAYMENT: Payment is required at the time of your appointment unless you have Private Medical Insurance and are able to provide the required details of your Private Insurer. Receipts will be provided if necessary.

INSURANCE: Glasgow City Physiotherapy is registered for physiotherapy with Aviva Health insurance, Cigna Health Care and Pru Health. It is your responsibility to seek authorisation from your insurance company and it is recommended that you do so before making an appointment. We are able to invoice directly to some of the major insurers on your behalf. The fees when invoiced directly to insurers may vary from our standard fees. You may choose to pay at the time of your appointment and take responsibility for your own claim process. Please be aware that your insurance may not cover the full cost of your invoice and you remain liable for all costs associated with your treatment.

AGE: If you are under the age of 16 years of age. You are required to bring a family member or guardian to your physiotherapy booking.

DISCLAIMER: The information provided on this website is intended as a guide to inform the reader of our services at Glasgow City Physiotherapy. You should not reply solely on the information provided here as the only source of self-management of an injury. We believe the information to be truthful but always recommend seeking professional advice on the best approach to management of individual injuries and for decisions on return to work, sport or other activities.

By clicking the ‘Book appointment’ button, you agree that you have read and accept these terms.